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Cisco Finesse IVT Program

Finesse Developers,

I am consistently amazed at the innovative things you are doing with the Finesse API. Whether it be integrating with CRM's, headsets, Jabber, or business intelligence/analytic applications, you are delivering the kind of applications that our customers need.

To help support you and your business goals, I'm pleased to announce that we now have an IVT program for Cisco Finesse.

Program members can request IVT for Finesse (starting next week) by going to Member Services in CDN at:

Testing participation requires a CDN membership, a registered product and a IVT Request. Test requests are submitted via the Developer Dashboard, under the Registered Products Tab. Select "Actions" and "Add New IVT" next to the product to be submitted for IVT. Detailed steps can be found in section 4.5 of Partner Application Instructions under "Add New IVT Request."

Developer Partner Guide

If you have any questions or comments about the IVT program or Cisco Finesse in general, send me an email.

Ted Phipps
Cisco Finesse Product Manager
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