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SocialMiner 9.0(1) Developer's Guide is posted in the documentation page of this SocialMiner tech center on CDN.


SocialMiner Documentation

The API changes include:

Campaign Results
Added a new value for the Campaign Results filterStatus parameter.
Added reason codes for social contact state changes.

Social Contact
Added information about the function to search for social contacts (including limitations).

Added optional metrics parameter to get command.


Cisco SocialMiner 8.5(5) program had passed FCS Readiness is now available for download at www.cisco.com

Key features in this release are:
- Standalone single-session chat
- Chat feed type
- Agent chat UI
- Customer chat UI
- Chat alias
- API for chat transcript
- IE 8 support for chat
- UI improvements
- Social contact layout
- Settings page layout

Product Documentation:

Release Notes

Open Source License

Developers Guide

User Guide

Troubleshooting Tips


Cisco SocialMiner Release 8.5(4) provides the following new features and enhancements:


SocialMiner 8.5(4) adds the Bookmarklet feature for easy creation of Twitter Search and RSS feeds. Creating a feed using the Bookmarklet ¿rather than completing the SocialMiner feed dialog box¿provides a one-click alternative for adding feeds. Once you create a feed using the bookmarklet, you can add it to a campaign and you can edit it in the Feeds gadget¿just as you would a manually-created feed.

Extension Fields

Extension fields are a collection of custom name/value pairs that can be added to the Push feed.sample code. You can include extension fields as Notification Body Variables to add social contact data to email and IM notifications.

Filter State Icons

The table on the Filters gadget now includes a State column, similar to that on the Feeds gadget. Icons in the State column show if the filter is working successfully (green), if it is not in a campaign (yellow), and if there is an error for it (red). Hover over the icons for more information.

Script Filter

This is an enhancement for developers. A new filter type¿Script Filter¿allows you to upload customer-developed Groovy scripts that modify or take an action on social contacts as they enter the system. A Script filter can integrate with external systems to leverage services such as performing translation or invoking a Klout score. NOTE that Cisco Support and the SocialMiner Forum on the Cisco Developer Network do not assist with Groovy script issues. Please direct all troubleshooting requests to your script developer.

Twitter Account Feed¿Reauthorize and Save

When you open a Twitter Account feed in Edit mode, you now see two buttons: Save and Reauthorize and Save. A simple edit to a field requires only a Save. However, if the icon next to the feed is red and the hover text for that red icon indicates authorization issues, select Reauthorize and Save to initiate the Twitter authorization process.

[url=http://docwiki-dev.cisco.com/wiki/SocialMiner_Release_8.5(4)]docwiki here http://docwiki-dev.cisco.com/wiki/SocialMiner_Release_8.5(4)


The key functionality that is part of this release is as follows:

UI Improvements
State selector
Real time state changes (eventing)
Cisco Facebook Reply Template
Updated Hardware Policy (any hardware vendor)
Eventing Status
Hardware Status
Logged in Users
Proxy Settings UI update -CCX
HTTP Notification

What's new in 8.5(3) [url= http://docwiki.cisco.com/wiki/SocialMiner_Release_8.5(3)#What.27s_New_in_Release_8.5.283.29]doc-wikidoc-wiki:


SocialMiner 8.5(2) includes:

-Notifications - Email and IM notifications are now available. You can configure notifications to be sent through email and/or instant messaging any time a social contact is tagged with a defined tag. Email notifications support HTML tags while IM notifications are plain text.

-"Push" Feed - A new feed type is available that allows you to "push" social contacts that you create into the system. A sample form is provided to create and submit a social contact and apply tags.

-Author Filtering - A new filter is provided that allows you to filter out social contacts by author. For example, you can filter out tweets made by agents using SocialMiner so they are not brought back into the system for handling.

-Reply Template Enhancements - Twitter Reply templates now show a conversation history (if available) for the social contact being replied to. Reply templates also show the information about the author of the social contact, for example; the Twitter user's picture, description, and location.

-Disaster Recovery - SocialMiner now supports the standard Cisco Unified OS Disaster Recovery System. System backups can be done manually or scheduled for automatic backup.

-UI Enhancements - New UI enhancements in this release provide sorting and searching in the list view of many configuration gadgets. This feature allows you to navigate quickly through long lists of items to get to what you are looking for.

-System Administration Improvements - System administration has been updated to provides the status of the notification services.

release notes

[url=http://docwiki.cisco.com/wiki/SocialMiner_Release_8.5(2)]doc wiki


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